Last updated: July 2026
Cancelling a Mendovi order is quick, free and never awkward. What happens depends on one thing only: whether the parcel has left us yet. This page walks through each stage.
Stage 1: Before Dispatch
- Email contact@mendovi.com with your order number and the word cancel. That is the whole process.
- No fee, no reason required, no attempt to talk you out of it.
- The refund is released as soon as we confirm the cancellation and typically appears within 3 to 5 working days, depending on your bank.
- Move quickly. We pack seven days a week and anything paid for before 2pm GMT is dispatched the same day, so the pre-dispatch window is genuinely short.
Stage 2: After Dispatch, Before Delivery
- Once a parcel is with the carrier it cannot be recalled mid-journey. That is the carrier's rule, not ours.
- You have two options. Refuse the delivery when it arrives, which sends it straight back to us at no cost to you. Or accept it and cancel afterwards under the 60-night trial.
- Refunds for refused parcels are issued within 14 days of the goods reaching us.
Stage 3: After Delivery
From the moment it lands, a cancellation simply becomes a return, and you have 60 nights from delivery to make that call. The full mechanics, including who pays return postage, are in the Return & Refund Policy.
Your Statutory Cancellation Right
United Kingdom and EU customers have a legal right to cancel a distance purchase within 14 days of receiving the goods, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and equivalent EU law. You then have a further 14 days to return the goods.
Our 60-night trial sits on top of that right and extends it considerably. It does not replace it, and nothing on this page limits it. You can exercise the statutory right by any clear statement to us, including a plain email saying you wish to cancel.
How the Money Comes Back
- Always to the original payment method.
- Cancelled before dispatch: refunded as soon as we confirm.
- Refused or returned after dispatch: refunded within 14 days of the goods reaching us, or within 14 days of proof of return postage if that is earlier.
- Allow your bank a further 5 to 10 working days to display it.
Changing an Order Instead of Cancelling
Wrong size, wrong address, wrong item, or you would rather have a different device? Email us before dispatch and we will usually be able to amend it in place rather than cancelling and starting again. After dispatch, an address cannot be changed but the item can still be returned.
When We Cancel an Order
Occasionally we have to cancel from our side: a stock error, an obvious pricing mistake, a delivery address we cannot serve, or a payment our processor flags as suspicious. If that happens you are told by email straight away and refunded in full immediately. We will never cancel an order quietly and leave you to notice.
Contact Us
To cancel or amend an order:
- Email: contact@mendovi.com
- Phone (UK): +44 7457 426458
- Phone (US): +1 914 477 4119
Business Details
Brand: Mendovi (mendovi.com)
Registered company: Elementic Brands LLC (United States)
United Kingdom, fulfilment, returns & customer support:
118 New Cavendish St, London, W1W 6XF, United Kingdom
Registered office (United States):
30 N Gould St, Ste R, Sheridan, WY 82801, United States
Support hours: Monday to Friday, 9:00am to 5:00pm UK time. Emails are normally answered the same working day.