Last updated: July 2026
This page covers the money side of a Mendovi order: what you can pay with, when the charge lands, how prices and taxes work, what protects your card details, and what happens when something goes wrong at checkout.
What You Can Pay With
Checkout is handled by Shopify Payments and PayPal. Between them they accept:
- Cards: Visa, Mastercard, American Express, Discover and Diners Club, credit or debit.
- Wallets: Apple Pay, Google Pay and Shop Pay.
- PayPal: your PayPal balance or any card linked to your PayPal account.
Whatever appears at checkout is what we accept. If a method is missing there, it is not available for your region.
What We Do Not Accept
No bank transfers, no cheques, no cash on delivery and no gift cards. If an instalment option appears at checkout it is offered natively by the payment provider, on their terms, and any agreement is between you and them rather than with Mendovi.
When You Are Charged
- The full amount is taken when the order is placed.
- Legally, placing an order is an offer to buy. The contract is formed when we send the dispatch confirmation, as set out in the Terms of Service.
- Your bank may show a temporary authorisation hold during checkout. If the order does not complete, that hold is released automatically, normally within 3 to 5 working days.
- You are charged once per order. We do not run subscriptions, recurring billing or auto-renewals of any kind.
Prices, Tax and Currency
- United Kingdom prices are shown in GBP and include VAT where it applies. Nothing further is payable on delivery.
- Prices for other regions are shown in the currency displayed at checkout and include applicable taxes where they are collected at that point.
- For destinations outside the United Kingdom, import duty or local tax may be charged by that country. Where it is not collected at checkout, it is payable by the recipient. We add no handling fee of our own.
- If your card is in a different currency, the conversion is your bank's, at their rate, and any foreign transaction fee is theirs rather than ours.
- Prices change from time to time, but never on an order that has already been placed and confirmed.
How Your Card Details Are Protected
- Encryption: every checkout session runs over SSL/TLS, which is the padlock in your browser bar.
- We never see your card number. Card data goes directly to Shopify Payments or PayPal, both PCI DSS compliant. Mendovi does not receive, process or store full card details at any point.
- Strong customer authentication: where your bank requires it, payment is verified through Visa Secure, Mastercard Identity Check or the equivalent.
Declines and Verification
- Nothing is charged when a payment is declined, even if your banking app shows a pending line that later disappears.
- Most declines come down to a mistyped card number, a billing address that does not match, an expired card or an available balance. Trying a second method usually resolves it, and a short call to your bank resolves the rest.
- Occasionally an order triggers an additional verification step before dispatch and we may email you to confirm a detail. That protects you at least as much as it protects us.
- We may refuse or cancel an order where we suspect fraud, where a pricing error has occurred, or where stock has failed. Anything we cancel is refunded in full immediately.
Pricing Errors
If a genuine pricing error appears on something you have ordered, we pause the order before dispatch and contact you with a straight choice: proceed at the correct price, or cancel with a full and immediate refund. We will not quietly ship at the wrong price and invoice the difference later.
Refunds
All refunds go back to the original payment method. Timings and the conditions that apply are set out in the Return & Refund Policy and the Cancellation Policy.
Chargebacks
If something has gone wrong with an order, please write to us first. Almost every dispute is resolved faster by email than by a chargeback, which typically takes weeks to work through your bank. Raising a chargeback does not remove your statutory rights, and it does not stop us from helping you.
Contact Us
Anything to do with payment:
- Email: contact@mendovi.com
- Phone (UK): +44 7457 426458
- Phone (US): +1 914 477 4119
Business Details
Brand: Mendovi (mendovi.com)
Registered company: Elementic Brands LLC (United States)
United Kingdom, fulfilment, returns & customer support:
118 New Cavendish St, London, W1W 6XF, United Kingdom
Registered office (United States):
30 N Gould St, Ste R, Sheridan, WY 82801, United States
Support hours: Monday to Friday, 9:00am to 5:00pm UK time. Emails are normally answered the same working day.