Refund policy

Last updated: July 2026

Every Mendovi device comes with a 60-night home trial. Use it properly, in your own routine, for up to sixty nights from the day it arrives. If it has not earned its place, tell us and we refund you. There are no restocking fees, no admin charges and no conditions hidden further down this page.

1. The 60-Night Trial, In Full

  • The window is 60 days from the date of delivery, not from the date you ordered.
  • It applies for any reason at all: it did not help, it did not fit, it was not what you expected, or you simply changed your mind.
  • You are meant to use it. A trial you can only claim on an unopened box is not a trial. Normal use during the sixty nights does not affect your refund.
  • Keeping the original packaging makes the return easier and better protected, but a missing box is not a reason for us to refuse your refund inside the window.
  • Contact us within the sixty nights and post the item back within 14 days of us confirming the return.

2. There Is No Warranty, and Here Is What You Have Instead

Mendovi does not run a warranty or guarantee scheme, and we would rather say that plainly than print a promise wrapped in conditions. What you have instead is stronger and does not depend on us:

  • Your statutory rights apply in full, and they last far longer than a typical warranty. For United Kingdom customers those rights come from the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Customers elsewhere keep the equivalent rights under their own consumer law.
  • Goods must be of satisfactory quality, fit for purpose and as described. If they are not, you are entitled to a repair, a replacement or a refund depending on the circumstances and how long you have had the item.
  • If a fault appears within 6 months of delivery, United Kingdom law treats it as having been present at delivery unless we can show otherwise.
  • Nothing on this page reduces or replaces those rights.

In practice: if a device fails in normal use, write to us. We will look at it properly rather than pointing at a warranty table.

3. Faulty, Damaged or Not as Described

  • Tell us as soon as you notice. A photo or a ten second video plus your order number is normally everything we need.
  • Return postage is always ours in these cases, by prepaid label or by reimbursing what you paid.
  • You choose the outcome where the law allows: a full refund, a replacement, or a replacement part shipped out to you.
  • Damage caused in transit counts here too. Photograph the packaging before you unpack any further.

4. Who Pays for Return Postage

Reason for return Return postage
Faulty, damaged or not as described Paid by Mendovi, every time
Wrong item sent by us Paid by Mendovi
60-night trial return or change of mind Paid by you, tracked service recommended

5. How to Start a Return

  1. Write in first. Email contact@mendovi.com with your order number and one line on the reason. We confirm the correct return address and the simplest route. Never post a parcel back unannounced; unlabelled returns are the ones that go missing.
  2. Pack it. Original packaging where you still have it, with the cable, straps, covers and anything else that came in the box.
  3. Send it with tracking and keep the receipt. Proof of postage is what protects you if a carrier loses the parcel on the way back.

6. When You Get Your Money

  • Refunds are issued within 14 days of the item reaching us and being checked, or within 14 days of you providing proof of return postage if that comes first.
  • Refunds go to the original payment method only. We cannot refund to a different card or account.
  • Your bank or card provider may take a further 5 to 10 working days to display it.
  • We never deduct a restocking fee, an administration fee or a usage fee.
  • Where you paid for an optional upgraded delivery service, standard delivery cost is refunded but the upgrade is not.

7. The Short List of Things We Cannot Take Back

For hygiene reasons only, and only once they have been opened and used:

  • Sleeves, covers, pads, liners and gel consumables.
  • Any accessory sealed for hygiene where that seal has been broken.

Unused spares come back without issue, and the device itself is always returnable within the sixty nights. None of this applies where an item is faulty, in which case your statutory rights stand regardless.

8. Exchanges

We do not run a swap system, because it slows everything down and usually costs you more waiting. Return the original for a refund and place a new order for the one you want. If a wrong recommendation from us caused the mix up, say so and we will cover the cost of putting it right.

9. Refund Not Arrived?

  1. Check your statement again, including pending transactions.
  2. Ask your bank or card provider, since processing delays on their side are the usual cause.
  3. Still nothing? Email contact@mendovi.com and we will send you the refund reference so your bank can trace it.

Contact Us

Returns, refunds and faults:

  • Email: contact@mendovi.com
  • Phone (UK): +44 7457 426458
  • Phone (US): +1 914 477 4119

Business Details

Brand: Mendovi (mendovi.com)
Registered company: Elementic Brands LLC (United States)

United Kingdom, fulfilment, returns & customer support:
118 New Cavendish St, London, W1W 6XF, United Kingdom

Registered office (United States):
30 N Gould St, Ste R, Sheridan, WY 82801, United States

Support hours: Monday to Friday, 9:00am to 5:00pm UK time. Returns go to our United Kingdom address above, and we confirm the exact details when you contact us.