Shipping policy

Last updated: July 2026

Delivery is free on every Mendovi order, to every country we serve, with no minimum spend and nothing added at the checkout or at your door. This page explains the whole journey, from the moment you pay to the moment it lands.

1. At a Glance

Stage What happens Timing
Order confirmation Automatic email with your order summary Within minutes
Packing Picked and packed at our United Kingdom fulfilment address, 7 days a week Same day if paid before 2pm GMT, otherwise the next day
Dispatch email Carrier name, tracking number and live tracking link When the parcel leaves us
Delivery Tracked to your address United Kingdom 2–5 working days · all other countries 3–5 working days
Your 60 nights The trial window opens From the delivery date, not the order date

2. Where We Deliver, and What It Costs

Delivery is free and tracked on every order to the following destinations:

  • United Kingdom (England, Scotland, Wales and Northern Ireland)
  • Ireland
  • United States
  • Canada
  • Australia
  • New Zealand
  • France
  • Germany

If your country is not on the list, checkout will tell you before you pay. Email us and we will add you to the list for that region, which is genuinely how we decide where to open next.

3. The 2pm GMT Cutoff

  • We pack seven days a week, including weekends and most public holidays.
  • Orders paid for before 2pm GMT are dispatched the same day.
  • Orders paid for after that go out the following day.
  • On the rare day when a carrier collection is cancelled, your parcel goes on the next one and we email you rather than letting you wonder.

4. Delivery Estimates

United Kingdom orders normally arrive within 2 to 5 working days of dispatch. Ireland, United States, Canada, Australia, New Zealand, France and Germany normally arrive within 3 to 5 working days. Working days exclude weekends and public holidays in the destination country.

These are estimates, not guarantees. Carrier backlogs, customs checks, severe weather and holiday peaks all add time occasionally. What we promise is that if we know an order is going to run late, we tell you before you have to ask.

5. Tracking Your Parcel

  • Your dispatch email contains the carrier name, the tracking number and a live link.
  • The same number works on our Track Order page.
  • Tracking can sit still for a day or two while a parcel changes hands between carriers. That is normal and almost never means the parcel is lost.
  • Nothing in your inbox within 48 hours of ordering? Check the spam folder, then send us the order number and we will resend it.

6. If You Are Not In

  • The carrier will either leave a card, attempt redelivery, leave the parcel with a neighbour or hold it at a local collection point, depending on the carrier and your country.
  • Follow the instructions on the tracking page to rebook a delivery or nominate a safe place.
  • If a parcel comes back to us after failed attempts, we contact you and reship it at no extra cost.

7. Late, Missing or Damaged Parcels

  • Late: if your order has not arrived within 10 working days of dispatch, contact us. We open a case with the carrier the same day.
  • Confirmed lost: you choose, a free replacement or a full refund. We do not ask you to wait out an investigation before deciding.
  • Damaged in transit: photograph the box and the contents before you do anything else, then send us the photos with your order number. Transit damage is our problem to fix, at our cost.

8. Addresses

Please check the delivery address and postcode carefully at checkout. Because we dispatch the same day, the window to correct an address is short, so email us the moment you spot an error. Once a parcel has been handed to the carrier the address usually cannot be changed, and we cannot take responsibility for a delivery made correctly to an incorrect address supplied at checkout.

9. Taxes and Duties

  • United Kingdom prices include VAT where it applies. Nothing further is payable on delivery.
  • For other destinations, any import duty or local tax is set by that country. Where it is not collected at checkout it is payable by the recipient to the carrier or customs authority.
  • Mendovi does not add handling charges of its own on top of anything a carrier or customs authority charges.

Contact Us

Anything to do with a delivery:

  • Email: contact@mendovi.com
  • Phone (UK): +44 7457 426458
  • Phone (US): +1 914 477 4119

Business Details

Brand: Mendovi (mendovi.com)
Registered company: Elementic Brands LLC (United States)

United Kingdom, fulfilment, returns & customer support:
118 New Cavendish St, London, W1W 6XF, United Kingdom

Registered office (United States):
30 N Gould St, Ste R, Sheridan, WY 82801, United States

Support hours: Monday to Friday, 9:00am to 5:00pm UK time. Emails are normally answered the same working day. Orders are dispatched from our United Kingdom fulfilment address above.